Make use of City’s online booking system

The City of Cape Town’s Walk-In centres are typically busier during the November and December months, as many residents choose to renew their motor vehicle licence or pay accounts during the last months of the year.

To avoid waiting in longer queues this busy holiday season, the City urges residents to make use of the convenient online booking system to get ahead of the queues and save time.

“One way to avoid the queue and to save time is by making an online booking at a Walk-in Centre of your choice. Since the launch of our booking system, which operates at a number of our facilities across the city, thousands of residents have taken full advantage of the system.

“Making use of our e-Services options is also recommended for residents who would prefer to do their business from the comfort of their homes. A number of services are available here, such as viewing your municipal accounts, renewing your motor vehicle licence, entering your water meter reading and applying for rates rebates, among other service offerings. Residents can register for the City’s e-Services on our website and activate the services that they need.

“Residents who prefer coming into an office for their business must remember that we allow senior, pregnant and disabled customers to move to the front of the queue where they will be assisted as quickly as possible,” said the City’s mayoral committee member for finance, councillor Siseko Mbandezi.

Residents may access the online booking system at to book an appointment.

Follow these five steps to make your booking:

• Visit the City’s website:

• Select your Customer Office

• Select a service (e.g. account queries/payment, vehicle licensing/registration)

• Select a date and time for your booking

• Enter your contact details

Customers will receive a SMS and email confirmation with their appointment reference, which will be required and checked on the day of the appointment.

Checking in: Once the customer arrives at the Walk-in Centre where the booking has been made, the booking reference number must be inserted on the touch screen terminal and a Queue Management System (QMS) ticket will be issued. The next available City consultant will then call the QMS number.

It is important to note that bookings will only be valid from 15 minutes before and 15 minutes after the appointment time. Bookings are automatically cancelled when the customer misses the 15-minute window.